Who We Are
Strategic reputation management for medical professionals who require discretion, expertise, and long-term results.
Our Team
Erin Neumann
CEO & Co-Founder
Erin is a West Point graduate and has her Masters in Business Administration. She's founded multiple successful six-figure companies including a Digital Marketing Agency where she created the systems we use today at Lighthouse that get results. Erin is passionate about helping companies grow to their full potential and ensuring they are represented to the highest standard online.
Katie Stippec
COO & Co-Founder
Katie is a multi-company founder and growth strategist with hands-on experience building and scaling businesses in healthcare, media, and technology. She understands how critical online reputation is to growth, credibility, and long-term success. Katie is passionate about helping companies protect their brand and present themselves to the highest standard online.
Mission & Philosophy
We work exclusively with medical professionals because reputation matters differently in healthcare. Patient trust, regulatory scrutiny, and professional standing create unique vulnerabilities that generic reputation firms do not understand.
Our approach is built on long-term strategy, not quick fixes. Reputation management requires ongoing monitoring, strategic review generation, professional communication, and consistent execution over quarters and years.
We do not manufacture fake reviews, incentivize feedback, or violate platform policies. Every engagement follows FTC regulations and ethical standards. The work is methodical, compliant, and designed for sustainable results.
Approach to Discretion & Results
Discretion does not mean secrecy. It means we protect your privacy, communicate directly, and avoid unnecessary visibility. You receive transparent reporting without obfuscation. Our work happens behind the scenes, but you always know what we are doing.
Every engagement begins with a 48-hour reputation audit. We assess your current standing across all relevant platforms, identify vulnerabilities, and develop a response protocol aligned with your standards. From there, execution is strategic and consistent.
Results require time and consistency. Most clients see measurable improvement within 60 days, but reputation management is measured in quarters and years. We do not guarantee specific star ratings or review counts. We guarantee professional execution and transparent reporting. The results follow the work.
What Makes Us Different
We work with a limited number of clients at any given time. This ensures quality of execution and appropriate attention to each engagement. If we are at capacity, we will tell you.
We serve physicians, dentists, surgeons, and other healthcare professionals exclusively. We understand HIPAA constraints, patient communication, and the regulatory environment you operate within.
We do not guarantee star ratings or specific review counts. We do not promise overnight transformations. Reputation management requires consistency, time, and realistic expectations.
You receive detailed monthly reports showing all activity, platform metrics, and strategic recommendations. No vanity metrics. No obfuscation. You always know where you stand.
Begin with a consultation
Ready to discuss your reputation strategy? Schedule a consultation and we'll create a custom approach for your practice.